Shipping policy

Last updated: April 9, 2026

At Cotosite, we understand how important it is for your order to arrive in a timely manner and in good condition. We take care in processing, packaging, and shipping each order. Please note that shipping times may be affected by holidays, peak seasons, severe weather, or carrier-related delays. This policy is written to make our shipping practices clear and transparent for customers in the United States, which helps align with Google Merchant Center’s requirements for visible and understandable shipping information.

At Cotosite, we process and ship orders placed through our online store for customers located in the United States.

Our website currently serves the U.S. market only. Although our business contact address is listed in the United Kingdom, we currently accept and ship orders only within the United States.

Shipping Destinations

We currently ship to addresses within the United States only.
At this time, we do not offer international shipping.

Shipping Cost

Free standard shipping on all orders within the United States.

Order Processing and Delivery Time

Processing Time:
Orders are typically processed within 1 to 3 business days after payment is successfully received.

Estimated Delivery Time:
After dispatch, standard delivery usually takes 5 to 8 business days.

Estimated Total Delivery Time:
The estimated total time for delivery is:

Processing Time + Shipping Time
= approximately 6 to 11 business days

Please note that all delivery timeframes are estimates only, not guarantees. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside our control. Avoiding unrealistic delivery promises is important because Shopify flags deceptive fulfillment practices and Google expects material shipping information to be clear and accurate.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) on a business day will begin processing from that business day where possible.
Orders placed after 5:00 PM ET, or on weekends or public holidays, will generally be processed on the next business day.

Shipping Carriers

We work with major shipping carriers such as USPS, UPS, FedEx, and DHL, depending on the destination and logistics availability.

Once your order has been shipped, we will send tracking information to the email address provided at checkout.

Tracking Information

A tracking number is usually provided within 2 business days after shipment confirmation.

If you do not receive tracking information within this timeframe, please contact us at:

Email: info@cotosite.com
Phone: +44 7418094645

Address Changes

Please make sure your shipping address is accurate and complete when placing your order.

If you need to request a shipping address change, please contact us within 24 hours of placing your order at info@cotosite.com. We will do our best to assist, but we cannot guarantee changes once order processing has begun or once the order has been shipped.

If a package cannot be delivered because the address provided by the customer is incomplete, incorrect, or undeliverable, the customer may be responsible for any additional shipping charges required for reshipment.

Multiple Shipping Addresses

We do not ship a single order to multiple addresses.
If you would like items delivered to more than one address, please place a separate order for each shipping destination.

Delays

While we aim to meet the estimated shipping times above, delays may occasionally occur due to factors beyond our control, including but not limited to:

carrier service disruptions
severe weather
public holidays
high order volume
incorrect address details provided at checkout

We appreciate your patience and understanding in such cases.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is managed by the carrier. If your tracking shows unusual delays, or if you believe your package may be lost, please contact us and we will make reasonable efforts to assist you.