Contact Us
If you have any questions about your order, products, shipping, returns, refunds, or any other issue, please feel free to contact us. We will do our best to respond as promptly as possible.
Store Name: Cotosite
Email: info@cotosite.com
Phone: +44 7418094645
Business Address: 45 Summersbury Drive, Shalford, Guildford, GU4 8JG, United Kingdom
Service Area：Cotosite currently accepts and ships orders within the United States only.
Our business address is listed for business correspondence and support purposes. At this time, our online store is focused on serving customers located in the United States.
Customer Support
To help us assist you more efficiently, please include the following information when contacting us:
- Your order number
- The name used for the order
- The email address used at checkout
- A brief description of your issue
- Photos, if applicable, especially for damaged or incorrect items
Returns and After-Sales Support
If you would like to request a return, refund, or exchange, please contact us by email first.
Once we review your request, we will provide the appropriate instructions and, where applicable, the correct return address.
Please do not send returned items directly to our business address. The business address listed on this website is for correspondence and support purposes. Returns must be sent only to the address provided in the approved return instructions.
Please do not send returned items directly to our business address.
Response Time
We usually respond within 1–2 business days.
During holidays or busy periods, response times may be slightly longer. We appreciate your patience and understanding.