Privacy policy

Last updated: April 9, 2026

Cotosite operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address
  • Payment-related information, including payment method, payment confirmation, and transaction details
  • Account information, including username, password, and preferences
  • Transaction information, including items viewed, added to cart, purchased, returned, exchanged, or canceled, and your order history
  • Communications with us, including information you provide when contacting customer support
  • Device information, including browser type, IP address, device identifiers, and network connection information
  • Usage information, including how and when you interact with our website and Services

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, contact us, or otherwise use the Services
  • Automatically through the Services, including through cookies and similar technologies
  • From service providers that support our operations, such as payment processors, logistics providers, analytics providers, and customer service providers
  • From partners or other third parties, where permitted by law

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, Improve, and Personalize the Services

We use your information to:

  • Process orders and payments
  • Fulfill shipments
  • Facilitate returns, refunds, and exchanges
  • Manage your account
  • Remember your preferences
  • Respond to your inquiries
  • Improve website functionality and customer experience
  • Recommend products that may be relevant to you

Marketing and Promotional Communications

We may use your personal information to send you promotional emails, special offers, product recommendations, or brand updates. You may opt out of receiving marketing emails at any time by using the unsubscribe link included in our emails.

Security and Fraud Prevention

We may use your information to:

  • Verify your identity
  • Maintain payment and account security
  • Detect, investigate, and prevent fraud, abuse, or other illegal activity
  • Protect our Services, customers, and the public

Communicating with You

We use your information to provide customer support, answer your questions, and communicate with you about your orders, account, or our Services.

Legal Compliance

We may use or disclose your personal information where necessary to comply with applicable law, legal process, governmental requests, or to protect our rights and enforce our policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

  • To Shopify, payment processors, shipping providers, IT support providers, data analytics providers, cloud storage providers, and customer service providers that perform services on our behalf
  • To business and marketing partners for marketing and advertising-related activities
  • When you direct us, request us, or otherwise consent to the disclosure
  • In connection with a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction
  • To comply with legal obligations, enforce our terms or policies, or protect our rights, users, or others

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process certain personal information about your access to and use of our website in order to support store operations, checkout, payment processing, and platform functionality.

Information you submit through the Services may be transmitted to Shopify and its service providers in order to provide and improve the Services. For more information about how Shopify processes personal information, please refer to Shopify’s privacy policy.

6. Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. If you follow a link to any third-party site, you should review its privacy policy and terms carefully. We are not responsible for the privacy, security, or content of third-party websites.

7. Children’s Data

The Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review and address the matter appropriately.

8. Security and Retention of Information

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements and policies

9. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

  • The right to access your personal information
  • The right to correct inaccurate personal information
  • The right to request deletion of your personal information
  • The right to receive a copy of your personal information
  • The right to object to or restrict certain processing activities
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of marketing communications

These rights may be limited under applicable law. We may need to verify your identity before processing your request.

10. Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. Where applicable, you may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Because we use Shopify and certain third-party service providers, your personal information may be transferred to, stored in, or processed in countries outside your country of residence. Where required by applicable law, we will take reasonable measures to protect your personal information in connection with such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will post the updated version on this page and revise the “Last updated” date above.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights relating to your personal information, please contact us:

Cotosite
Address: 45 Summersbury Drive, Shalford, Guildford, GU4 8JG, United Kingdom
Phone: +44 7418094645
Email: info@cotosite.com

For the purposes of applicable data protection law, Cotosite is the controller of your personal information, where applicable.