Order Cancellation Policy

Last updated: April 9, 2026

At Cotosite, we understand that you may need to change or cancel an order after placing it. To help make this process clear, please review our Order Cancellation Policy below.

1. Cancellation Window

If you wish to cancel your order, please contact us within 24 hours of placing the order.

We will make reasonable efforts to cancel orders that have not yet entered processing or shipment.

2. Orders Already Processed or Shipped

Once an order has entered processing or has already been shipped, we may not be able to cancel it.

If your order has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy, provided the item meets the return eligibility requirements.

3. How to Request an Order Cancellation

To request an order cancellation, please contact us as soon as possible at:

info@cotosite.com

To help us process your request efficiently, please include:

Your order number
The name used for the order
The email address used at checkout
A brief request to cancel the order

4. Refunds for Canceled Orders

If your cancellation request is approved and payment has already been completed, the refund will be issued to your original payment method.

Refunds are typically processed within 5–7 business days, although the time it takes for the funds to appear may vary depending on your bank or payment provider.

5. Order Changes

If you need to update your order details, such as your shipping address or contact information, please contact us as soon as possible after placing your order.

We will do our best to assist, but changes may not be possible once the order has entered processing or shipment.