Refund policy

Last updated: April 9, 2026

At Cotosite, we want you to feel confident with every purchase. If you are not satisfied with your order for any reason, you may request a return or exchange within 30 days of delivery.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

The item must be unused;
The item must be returned in its original packaging;
The item must be in the same condition as when you received it;
Proof of purchase is required, such as your order number or receipt.

The following items are generally not eligible for return or exchange, unless they are defective, damaged, or incorrect upon arrival:

Customized items
Clearance items
Final sale items clearly marked as non-returnable

2. How to Start a Return

To request a return, please contact us within 30 days of delivery at info@cotosite.com and include:
- Your order number
- A brief explanation of the reason for the return
- Photos, if applicable, especially for damaged, defective, or incorrect items

After reviewing your request, we will provide return instructions and, if your return is approved, the correct return address.

Please do not send returned items to our business correspondence address unless we specifically instruct you to do so.

The business address shown on our website is for business correspondence and customer support purposes. Return shipments must be sent only to the return address provided in the approved return instructions.

Returns sent without prior authorization or sent to the wrong address may be delayed, refused, or remain ineligible for refund processing.

3. Return Shipping Costs

Unless the item is defective, damaged, or incorrect upon arrival, return shipping costs are generally the responsibility of the customer.

Please make sure the item is securely packaged before sending it back to avoid damage during return transit.

4. Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges, if any, are generally non-refundable, unless the return is due to: